NEW ORLEANS, LA – FEBRUARY 02: A general view of atmosphere during the GBK Celebrity Gift Lounge at DIRECTV’S Seventh Annual Celebrity Beach Bowl at DTV SuperFan Stadium at Mardi Gras World on February 2, 2013 in New Orleans, Louisiana. (Photo by Neilson Barnard/Getty Images For DirecTV)

DirecTV claims its online regional sports surcharge tool is broken