Amazon's Prime Video Thursday Night Football studio team. Amazon’s Prime Video Thursday Night Football studio team.

When Al Michaels spoke with The Athletic’s Richard Deitsch about his first season as the play-by-play announcer for Thursday Night Football on Prime Video, he was rather frank about the quality of games he ended up calling.

I think I’m to the point in my life and career, having watched sports since I was 6 years old, I feel what the crowd feels. The Denver-Indianapolis game (in) Week 4 was a dreadful game. No other way to describe it. No touchdowns. In fact, at one point during the game, I said to (analyst) Kirk (Herbstreit), “Is it possible this game could be so bad that it’s actually good?” He’d never heard that from a partner and went, “No!”

He was spot on with mirroring the tenor of the public itself as NFL fans remain frustrated over the bad matchups that have littered the Thursday slate since its inception in 2006. Yet believe it or not, a positive can come from the incessant complaints: for the league and Amazon, there was more handwringing about the games themselves than streaming quality, crashes or potential inaccessibility.

One year into the company’s 13-year deal for exclusive rights to TNF, both sides as well as the fans seem pleased with how the streaming platform handled weekly live sports broadcasts of such scale.

With one full year in the books, there’s enough broadcasts to ask this simple question – did it work?

In short, yes. And here is why.

For the viewers

If a major streaming platform picked up live sports at a time where streaming TV was in its infancy, you would have expected bells and whistles that were supposed to make the platform’s coverage wholly unique from traditional television. After all, most consumers were led to believe that streamers were the disruptive force needed to change how we watched TV. Yet the one place of constant upheaval on linear television has always been in sports – from often updated graphics packages to additional analysis to the now ubiquitous alternative broadcasts of a single event.

Other than the quickly trashed Amazon-branded down graphics we saw in the preseason, TNF on Prime may have looked and felt very familiar. One could have easily mistaken the Prime stream for Sunday Night Football on NBC, and perhaps that was the point. Amazon spared no expense in building the broadcast from the ground up, including staffing up plenty of people who worked on SNF for NBC, including the highly regarded producer Fred Gaudelli. (Gaudelli was recently promoted to executive producer for both SNF on NBC and TNF for Amazon.) Hiring those veteran hands for all aspects of the production provided an unquestionably seamless viewing experience.

”I think people were wondering if you would get the same clean broadcast as it was on linear,” said Gail Sideman, a TV stage manager and PR expert who has worked on many live sports broadcasts, including with Gaudelli. “A lot of us are longtime streamers and we were wondering if we’d get buffering issues. I think it was more on how it would be delivered, if it would be delivered without interruption.”

The most common criticism of the booth was the apparent lack of chemistry between Michaels and Herbstreit, who were teaming together for the first time. Michaels is as much of an NFL institution as anyone, having called games for the league since 1973. Yet save for a handful of Monday Night Football contests, this was Herbstreit’s first extended run calling NFL games, a run that goes alongside his longtime roles as analyst and lead color guy for ESPN’s college football coverage. Viewers seemed to have picked up on the contrast in experience with the NFL between the two voices.

Al Michaels and Kirk Herbstreit on Amazon

“Honestly I was decently surprised by how good the broadcast was, but I really did not care for the announcers,” said Alexander Sterzin, an adjunct professor and New England Patriots fan in Massachusetts. “Michaels was clearly checked out and disinterested, and Herbstreit’s inexperience with the NFL was telling.”

Not every play-by-play duo clicks immediately, though it may seem like some groupings connect smoother than others from the onset such as FOX’s well-regarded combo of Kevin Burkhardt and former NFL tight end Greg Olsen. “There’s this cult love affair with Al Michaels and Cris Collinsworth on NBC, so people wanted that dynamic,” Sideman said in countering some of the criticism. “It’s hard for announcers to gel right away. I’m not saying that they will after a year or after ten years, but it’s just a different dynamic.” 

Having TNF’s typically poor slate of games certainly buys into the perception that Michaels wasn’t at his best, but the observations of the pairing with Herbstreit varies from who you talk to, including Michaels himself, as he reflected in that Athletic interview. “As the year went by, our pacing got better to where we wanted to go,” he noted with Deitsch. “It was never an issue to the point where it was a problem. But he’s a perfectionist. I’m a perfectionist. We wanted this thing to be as perfect as it could be.”

Sideman, however, noted that while the game broadcast itself was just about what you’d expect from NBC, it was the studio show that made an impression that was unique to Amazon. “I think there were more liberties taken with that than in the booth, and I thought it was kind of cool. It was a different kind of group where people said what’s on their minds.”

One area that didn’t gain much traction with people who spoke with AA was Prime’s alternate game streams. The most notable among the additional feeds was PrimeVision Next Gen Stats, a natural inclusion as Amazon has provided enhanced analytics for the NFL since 2017. “I tried the enhanced feed, which in principle was pretty cool but not enough to sustain interest,” said Joe Spinelli, a vice president for a software firm in the Philadelphia region. That shouldn’t come as a surprise since few alternate linear broadcasts outside of personality-driven ones from ESPN like the ManningCast or its Field Cast with Pat McAfee during the college football national title game have much of a cache outside of sports media geekdom.

Having the exclusive rights to TNF – as opposed to simulcasting with the NFL’s linear partners as in previous seasons, lead to a massive increase in traffic onto Amazon’s systems. Fortunately, there were few disruptions that anyone among the dozen individuals who spoke with Awful Announcing could recall, including several not quoted here. Yet in a sign of the times, how fans would find the broadcasts differed greatly. With games on Prime, fans would have to engage in app hopping or switching devices instead of channel hopping via remote. For Reeta Hubbard, a football analyst from Baltimore and co-host of The Gridiron Girls podcast, this wasn’t much of a pain point at all. “The only difference is that I would have to get out of Prime and into my YouTube TV app if I wanted to watch something else like during halftime, which did feel a little weird. But I watch movies on Prime regularly, so going to Prime wasn’t much of an adjustment.”

For Amazon

Quality of the games aside, Thursday Night Football enhances Prime Video’s status as a full-fledged entertainment platform in ways that other programs and events cannot on their own. Lest we forget, however, that Prime Video is still just one part of the overall Amazon Prime subscription. Ideally, viewership would drive up new subscription signups for the service while also engaging current users with more frequency.

Roger Goodell and Jeff Bezos on TNF

Little has been said for TNF’s impact on signups since GeekWire wrote about an internal memo where Amazon claimed to have its “biggest three hours for U.S. Prime signups ever” during its Week 2 broadcast in September. It’s hard not to imagine that more NFL fans who weren’t Prime subscribers before plunked down their credit card info as the season wore on, especially as the holiday season drew closer and closer.

It’s much more likely that the largesse of TNF viewers this season already had access to Amazon Prime. For some like Hubbard, who is deeply invested in watching as many games as possible, the broadcasts were another benefit as a subscriber. “I had Prime, but I do think TNF added more value to what I pay for,” she replied. Yet for others like Sterzin, who aren’t as frequent users of the subscription, any desire to seek out TNF is negligible. “It’s nice to have but not essential,” the Massachusetts native told AA. “If I was cut off from it, I would find a way to deal, especially as I live in Boston and Patriots games are the only ones I really want to see. Well, not this year as watching Matt Patricia call plays was aggravating.”

Whether or not Amazon has gained Prime subscribers, TNF definitely lost some viewers compared to previous seasons. Even in saying that, there are some significant caveats as comparing linear ratings to digital viewership is still an inexact science. (Then again, linear ratings have always been imperfect.) Additionally, Amazon has its own metrics alongside Nielsen’s measurement, showing that its viewers were several years younger, had higher household incomes, and watched more live minutes of the broadcasts. Music to the ears of everyone at the league offices.

For the NFL

As many fellow media observers rush to tell you, the NFL routinely dominates the top 100 most watched telecasts every year. However, even the most popular sports league and content provider in the United States has not been immune to audience erosion on linear TV. Going back to 2014, which may have been the peak for its linear viewership, the NFL was concerned that it was losing viewers between 18 and 34 years old. The controversies that besieged the league between 2016 and 2017 were far from helpful and despite cherry-picked narratives used by its critics, there were further ratings declines among multiple groups. (Some of this author’s first contributions to AA were ratings analyses during those seasons based on race, gender, geography and team popularity, as well as one on the mythical impact of election season.)

The solutions took nearly a decade to find. Quarterbacks are the faces of the league, and a new generation of signal callers such as Lamar Jackson, Patrick Mahomes and Josh Allen helped the league move forward from the Peyton Manning/Drew Brees/prime Tom Brady era. And eventually came a streaming partner that was engaged with Generation Z and younger Millennials. 

Based on the metrics from Amazon, the NFL could breathe a sigh of relief as far as recapturing some of those viewers lost in the shift from linear to digital viewing. Going a step further, the league has more information about who those particular fans are. Nielsen has always offered an array of data to its clients, but alongside Amazon’s first-party viewership data, the NFL will have plenty of research at its disposal as it continues to look for ways to engage younger fans.

Despite now having a channel that’s endemic with how younger viewers watch football, the league won’t fully cater to anyone complaining about the quality of games, and history tells us that TNF games will remain the least desirable ones to watch. The league determines where games will be broadcasted, though the networks have input as they try to curry favor to get the potentially best matchups in their windows. Not to mention that typical Sunday games are taxing enough on teams, let alone games played on four days’ rest.

However, if the NFL did everyone a favor and kept the Denver Broncos away from Thursday Night Football next season, then a few more fans would get ready for Prime (Video) time in 2023.

About Jason Clinkscales

Jason Clinkscales is a NYC-based editor and writer, as well as founder of The Whole Game. Formerly a research analyst for several media companies, he's a regular contributor for Decider, and was the editor-in-chief of The Sports Fan Journal. Jason holds out hope for a New York Knicks championship and the most obnoxious parade in human history.