Many DirecTV Now viewers tweeted that they were having service issues during Monday night’s College Football Playoff games on ESPN. This caused some fans to miss the thrilling conclusion to the Oklahoma-Georgia Rose Bowl that went into double overtime, as well as the start of the Alabama-Clemson Sugar Bowl.
Viewers tweeted videos and photos showing their DirecTV Now streaming service not working during the games, and it appears some experienced outages of 30 minutes.
https://twitter.com/connormtroy/status/948007639832846337
https://twitter.com/chansearrington/status/948010967232782336
This is my Sugar Bowl with @directvnow. Such a headache pic.twitter.com/H5o7zBl3pt
— KB (@KyleB009) January 2, 2018
https://twitter.com/jasonadams2/status/947979003050196992
Hey @directvnow thanks to your servers being “at capacity” I’m missing the biggest game of the year. Wow, you all are terrible.
— John (@JPOlvey) January 2, 2018
Hey @directvnow thanks to your servers being “at capacity” I’m missing the biggest game of the year. Wow, you all are terrible.
— John (@JPOlvey) January 2, 2018
Anyone experience Directvnow crash for 30 mins?…. missing OT OK/GA
— Don Marsh (@dmars237) January 2, 2018
Having issues with the ESPN channels. Trying to watch the playoffs and it keeps buffering. Internet is working great. @DIRECTVNowHelp
— Drew Decker (@DrewxestheGreat) January 2, 2018
I was watching the Rose Bowl until your servers crashed. I'll be canceling you're service.
— Super Salty🇺🇸 (@budman218) January 2, 2018
The DirecTV Now Help account on Twitter responded to a displeased College Football Playoff viewer, and told the viewer to log out of the service for five minutes and log back in (and it’s unclear if this even fixed things for viewers).
https://twitter.com/DIRECTVNowHelp/status/948026561583898625
Then again, viewers with any service still missed a goal line play in the Sugar Bowl if they didn’t find their remote in time to make the switch from ESPN2 to ESPN.
